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HBOK 1-426

Title One Good Idea: TREAT Your Customers
Author(s) Ron Sedlock
Source Quality Progress
Topic Listening to Customers

Qualities of Customer-Focused Organizations

Abstract Quality professionals aren’t lacking when it comes to the tools and techniques needed to turn out a quality product. Yet there are times when customer satisfaction isn’t quite where you want it to be. It’s possible that the missing piece that can take your organization to the next level is service quality. In this One Good Idea column, Ron Sedlock explains the five needs every organization must meet to ensure its customers are satisfied.
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