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HBOK 1-429

Title A CFO’s Strategy for the Human Side of Change
Author(s) Rob Lebow
Source Journal for Quality and Participation
Topic Performance Improvement
Abstract Rob Lebow, author of A Journey Into the Heroic Environment, relates the story of a recently promoted executive with new ideas on how to improve his company. Readers follow a conversation the executive has with his administrative assistant that explains Lebow’s TransAction Zone Thinking™ concepts. This theory holds that every employee is capable of making customer-focused decisions because he or she is accountable and responsible, which creates a sense of ownership among employees.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/data/subscriptions/jqp_sub/2005/fall/jqp1005lebow.pdf
Link for HTML None
Reference Code 1-429

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