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HBOK 1-445

Title Tune Up
Author(s) I. Elaine Allen and Thomas H. Davenport
Source Quality Progress
Topic Performance Improvement


Abstract Six Sigma has many meanings, but over the past 30 years, many businesses have looked upon it as a means of improving quality and reducing costs. Yet critics say the lean philosophy has made Six Sigma unnecessary and that it stifles innovation and strategic change. Basic Six Sigma implementation is outlined and some of the downsides are discussed. If Six Sigma is to survive, it must include broad process improvement tools or be used as a well-defined but narrow tool to apply when and where appropriate. Organizations must be prepared to use variations of process management initiatives that include Six Sigma while accepting the disruptive innovation and change necessary to develop new products and processes.
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