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HBOK 1-495

Title Not Your Normal SOP
Author(s) Oliver Brewton, Tim Culbreth and Hans Groeger
Source Quality Progress
Topic Knowledge Management
Abstract Establishing and following standard operating procedures (SOPs) helps organizations comply with quality, safety, and regulatory requirements. Traditionally, SOPs are long paper documents that detail standard approaches to business activities, but shorter presentations that use multiple forms of media will produce better understanding which will lead to better compliance. Pharmaceutical company Roche Carolina Inc. initiated a project to reduce mistakes and improve regulatory compliance by overhauling its SOPs. The company created videos to instruct workers in physical, manual, and some computer tasks. The project team developed error checking procedures and eliminated procedures that added no value. A document management system was developed using Microsoft SharePoint, controlling the review and revision of procedures electronically and creating a centralized repository for employee comments as well as the procedures themselves.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/quality-progress/2011/06/best-practices/not-your-normal-sop.pdf
Link for HTML http://asq.org/quality-progress/2011/06/best-practices/not-your-normal-sop.html
Reference Code 1-495

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