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HBOK 1-498

Title Something Fishy About Boeing
Author(s) Cyndi Laurin
Source Journal for Quality and Participation
Topic Organizational Culture


Engaging and Empowering the Workforce

Abstract The experiences of two organizations that seem to have little in common show how to create a culture that encourages innovation. The two Seattle firms, Pike Place Fish and Boeing’s C-17 program, each have built creativity and innovation into their mission that has resulted in sustainable financial success. Despite their differences, the companies share four areas that make up the four pillars of organizational greatness. In addition, each company takes advantage of its “Rudolfs,” people who lead the way to a path the company needs to take. Drawing these employees out into the open where they can benefit the company takes a special kind of leadership. It is important to ensure management accepts the risk that is inherent with innovative ideas and to ensure the organization’s reward structure encourages the thinking that drives innovation. More on encouraging the Rudolf factor is available online.
Access Restrictions ASQ members and journal subscribers
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Reference Code 1-498

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