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HBOK 1-514

Title Change for the Better
Author(s) María de los Angeles López Tlahuiz and Esteban Burguete
Source Six Sigma Forum Magazine
Topic Data Analysis

Performance Improvement

Engaging and Empowering the Workforce

Abstract The Mexican Ministry of Health and Assistance, seeking ways to control costs and improve its services to federal employees under its charge, implemented a Lean Six Sigma project in a clinical lab in the city of Puebla. The project, which required little monetary investment, demonstrated that simple changes can result in significant savings, improved patient satisfaction, and higher employee morale.
Access Restrictions Open to everyone with free registration
Link for .PDF http://www.asq.org/six-sigma/2010/05/six-sigma/change-for-the-better.pdf
Link for HTML None
Reference Code 1-514

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