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HBOK 1-516

Title Flip the Switch
Author(s) Gary G. Jing
Source Quality Progress
Topic Strategic Management

Qualities of Customer-Focused Organizations

Abstract The nature of the cause-and-effect relationship has been explored at the philosophical level throughout human history. Although the concept that a cause-and-effect relationship forms an infinite chain of causation is well established in philosophy, it is not widely recognized in the engineering world. With this concept in mind, the challenge is to know when and where to stop drilling down through the infinite layers of cause and effect and identify a specific root cause. The leverage point principle, the Pareto principle, and the span-of-control principle can help identify the most likely root causes.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/quality-progress/2008/10/quality-tools/flip-the-switch.pdf
Link for HTML http://www.asq.org/quality-progress/2008/10/quality-tools/flip-the-switch.html
Reference Code 1-516

 

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