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HBOK 1-541

Title Quality in a Global Healthcare System
Author(s) Robert Burney
Source Journal for Quality and Participation
Topic Performance Measurement

Performance Improvement

Knowledge Management

Abstract The U.S. Department of State maintains health units in U.S. embassies all over the world to provide healthcare for government employees and their families. The current status of a quality improvement program established in 1995 to address concerns regarding provider credentials and oversight of the care process is described. Much of the change from established procedures was met with resistance, but registration to the ISO 9001 quality management system standard is providing discipline and a management system to target improvement efforts and document results. More information online focuses on how to make organizational changes succeed.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/quality-participation/2010/07/global-quality/quality-in-a-global-healthcare-system.pdf
Link for HTML None
Reference Code 1-541

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