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HBOK 1-545

Title Back to Basics: Take Another Look
Author(s) Daniel J. Le Saux
Source Quality Progress
Topic Performance Measurement

Data Analysis

Work Process Management

Abstract The use of several strategies to monitor and improve the overall effectiveness of the quality management system is included in ISO 9001, paragraph 8.0, “Measurement Analysis and Improvement.” Two of these strategies are often used independently while overlooking the strong interaction between them: process monitoring and measurement and internal audit. Analyzing the interactions between audit performance and metrics performance can trigger systematic actions that can be taken to improve overall results. It is important to compare the performance metrics most closely associated with the process being audited.
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