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HBOK 1-555

Title Operations Excellence: A Multi-Faceted Transformational Approach to Breakthrough Performance
Author(s) Airica Steed
Source Journal for Quality and Participation
Topic Performance Measurement

Performance Improvement

Engaging and Empowering the Workforce

Abstract There is increasing momentum in the healthcare industry to embrace transformative change to meet the challenges of escalating costs and decreasing reimbursement, limited resources, increasing demands for quality and safety, and pressures to provide superior customer service. In the wake of a recent organizational merger and in response to these internal and external drivers, the senior leadership team at Advocate Condell Medical Center found it essential to transform its business and pursue a higher level of performance excellence to stay competitive.
Access Restrictions Subscribers only; open to members in January 2014
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Reference Code 1-555

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