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HBOK 1-560

Title Using QFD to Construct a Higher Education Curriculum
Author(s) Ian D. Bier and Robert Cornesky
Source Quality Progress
Topic Listening to Customers
Abstract This article describes how a science-based, holistic health institution employed quality function deployment (QFD) techniques to construct a curriculum that would meet the requirements of institutional and program accreditation boards, and to ensure that the curriculum could be analyzed critically and remain responsive to change. The basic design process of the model was modified and extended to better fit the needs of customers, thereby ensuring that graduates matched directly to jobs available upon graduation. By considering both the customer and the faculty in the development of the QFD, the necessary competencies were incorporated into the curriculum, thereby avoiding a mismatch between what society needs from institutions of higher learning and what it is receiving.
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Reference Code 1-560

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