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HBOK 1-571

Title Measuring Customer Satisfaction and Loyalty, Third Edition – Chapter 1
Author(s) Bob E. Hayes
Source  
Topic Listening to Customers

Qualities of Customer-Focused Organizations

Abstract This excerpt from http://asq.org/quality-press/display-item/index.html?item=H1339 Measuring Customer Satisfaction and Loyalty, Third Edition includes a preface and introductory first chapter. Also included are the book’s full table of contents and index.
Access Restrictions Open to everyone with free registration
Link for .PDF http://www.asq.org/2008/07/customer-satisfaction-and-value/measuring-customer-satisfaction-and-loyalty-third-edition-chapter-1.pdf
Link for HTML None
Reference Code 1-571

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