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HBOK 1-572

Title Leadership and the Learning Experience
Author(s) E. David Spong and Debbie J. Collard
Source  
Topic Organizational Culture

Performance Measurement

Abstract This excerpt from chapter one of The Making of a World-Class Organization focuses on the leadership transformation at Boeing Aerospace Support. Off-site meetings of the leadership team, documentation of operating principles, and a consensus-building technique helped lead to clarity of purpose and an organization structure based on customer needs. “Responsibility, Accountability, and Authority” became the foundation of the leadership style in the organization.
Access Restrictions Open to everyone with free registration
Link for .PDF http://www.asq.org/2009/07/baldrige-national-quality-program/leadership-and-the-learning-experience.pdf
Link for HTML None
Reference Code 1-572

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