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HBOK 1-572

Title Leadership and the Learning Experience
Author(s) E. David Spong and Debbie J. Collard
Topic Organizational Culture

Performance Measurement

Abstract This excerpt from chapter one of The Making of a World-Class Organization focuses on the leadership transformation at Boeing Aerospace Support. Off-site meetings of the leadership team, documentation of operating principles, and a consensus-building technique helped lead to clarity of purpose and an organization structure based on customer needs. “Responsibility, Accountability, and Authority” became the foundation of the leadership style in the organization.
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Reference Code 1-572

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