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HBOK 1-582

Title Are You A Good Problem Solver?
Author(s) Dean L. Gano
Source Quality Progress
Topic Performance Improvement
Abstract Traditional problem-solving strategies are subjective and focused on people, rather than objective and based on sound principles. They work for event-based problems by chance rather than design. Traditional problem solving revolves around casual observation, linear thinking, and the search for the root cause. A more useful approach builds on the ideas of philosophers such as the Buddha and Thomas Aquinas to develop a series of causal principles: cause and effect are the same thing, there is an infinite continuum of causes, each effect has at least two causes, and effects only exist if their causes exist in the same space and time. These principles can be used to redefine the protocol for solving problems.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/quality-progress/2011/05/best-practices/are-you-a-good-problem-solver.pdf
Link for HTML http://www.asq.org/quality-progress/2011/05/best-practices/are-you-a-good-problem-solver.html
Reference Code 1-582

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