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HBOK 1-586

Title Back to Basics: Outputs versus Outcomes
Author(s) Russ Westcott
Source Quality Progress
Topic Performance Measurement
Abstract Two key factors are often overlooked when the term deliverables are used to specify tangible things produced by a project. Projects include two kinds of outputs: tangible things the project intends to produce as well as tangible plans, measurements, tracking processes, and status reports that pertain to planning, managing, and closing the project.
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Link for .PDF http://www.asq.org/quality-progress/2008/07/back-to-basics/back-to-basics-outputs-versus-outcomes.pdf
Link for HTML http://www.asq.org/quality-progress/2008/07/back-to-basics/back-to-basics-outputs-versus-outcomes.html
Reference Code 1-586

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