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HBOK 1-607

Title Starting Line
Author(s) Jill Cooper
Source Quality Progress
Topic Strategic Management

Engaging and Empowering the Workforce

Change Management

Abstract When called upon to initiate a new quality management program, a background in quality management helps, but is not a necessity. ISO 9001 contains a list of activities that must be implemented by management to assure a business operates systematically and meets customer expectations. Effective communication and collaboration with management on long-term projects will enable a quality Champion to develop a formal continuous improvement program. Eleven steps discussed help the Champion guide the organization through implementation of ISO 9001 and avoid unexpected setbacks.
Access Restrictions ASQ members and journal subscribers
Link for .PDF http://www.asq.org/quality-progress/2009/10/quality-management/starting-line.pdf
Link for HTML http://www.asq.org/quality-progress/2009/10/quality-management/starting-line.html
Reference Code 1-607

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