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HBOK 1-608

Title Healthcare Provider Formalizes Improvement Framework, Captures State Honors
Author(s) Janet Jacobsen
Source ASQ
Topic Performance Improvement

Engaging and Empowering the Workforce

Abstract When Child Serve set a goal to be the premier provider of specialty pediatric services in Iowa, the organization adopted the Baldrige/IRPE (Iowa Recognition for Performance Excellence) framework to structure its process improvement journey. As part of its 2007-10 strategic plan, Child Serve made the commitment to submit an IRPE award application. A key step in the improvement journey was establishing a common language to help ensure employee buy-in. With its first application, it earned a bronze-level IRPE award in 2010.
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Reference Code 1-608

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