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Improving e-Prescription Use by Patients

by Devos, Denis J.

Abstract: Although Mercy Physician Community PHO had been using e-prescriptions for one year, up to 50% of patients were still calling the doctor’s office for prescription refills when they should have been calling their pharmacies. An improvement project sought to decrease this percentage by identifying and addressing two root causes: 1) lack of training or diligence at the pharmacies, and 2) lack of awareness among patients, coupled with leniency of staff out of motivation to be patient-focused.

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