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Reducing Delays Due to Inadequate or Incorrect Patient Preparation at Waterford Medical Associates – The “Dream Book”

by Casey, John J.

Abstract: At Waterford Medical Associates, patients were not being properly prepared by medical assistants for common medical procedures. This resulted in wasted time and missed opportunities to see additional patients. The practice launched a project to decrease by 75 percent the time lost due to inadequate or incorrect patient preparation.

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