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Reducing the Time Female Patients Spend Waiting for Diagnostic Mammogram Results

by DeFeo, Joe; Ralston, J. Er

Abstract: To reduce stress and anxiety for its patients, a small nonprofit hospital set the goal of decreasing the amount of time that women had to wait to receive mammogram results. The team used the Six Sigma define, measure, analyze, improve, control (DMAIC) process to identify key areas for improvements.

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