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Voice of the Customer Committee Member Position Description

 

Voice of the Customer (VOC) Committee Member

 Position Description

 Purpose and Duties Of The Committee

Promote member unit and Society research opportunities, participate in questionnaire development, and conduct analysis that will provide useful and applicable information to member units and ASQ through collaborative voice of the customer efforts.

Term

One year. July 1 to June 30.  

 

Specific Duties and Responsibilities of HCD VOC Committee Member

  • Assists HCD VOC Committee Leadership in the performance of the following tasks and duties:
    • Working with the HCD Leadership Council to set goals/metrics to support the business plan as they relate to voice of the customer data collection and analysis.
    • Communicating/reporting to the l HCD Leadership Council on activities performed, status of performance against goals/metric set, etc. for voice of the customer data collection and analysis.
    • Advocating for member value, satisfaction, and loyalty.
    • Working with the HCD Leadership Council to collect and utilize voice of the customer data to recommend appropriate programs and services.
    • Downloading membership information monthly, or request data from appropriate section volunteer.
    • Ensuring that HCD members are being communicated to regularly in accordance with their preferences.
    • Receiving and reviewing updates from the ASQ Voice of the Customer Committee regarding survey tool and voice of the customer initiatives; facilitate member unit participation in collaborative surveys.
  • Attends HCD VOC Committee meetings.
  • Upholds Society Bylaws, Policies and Procedures, and Division Management Agreement.

 Qualifications

  • Must be an ASQ member in good standing and a member of HCD.
  • Knowledge and experience in market research and statistical analysis is helpful and desired.
  • Preferably will have strong written and verbal communication skills.

 Time Commitment

Approximately 1-3 hours per month.

                                                                    

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